Dear our valued customer,

several days ago, we have routing issue with our upstream. Below is our detail information from our upstream
—————— start of email ———-
Dear Awknet Customer,

Last night our new fancy upgraded core in our newest datacenter experienced a very unexpected hardware failure.

Initially technicians thought we may be dealing with a case of damaged fiber between buildings, as the network was experiencing intermittent lag and packet loss despite no DDoS events. Some IP ranges were fine while others were almost completely inaccessible. As techs cycled through the fiber pairs it became clear that this was not the case.

Additional staff were paged to try and diagnose the problem – after trying literally everything under the sun we began the process of migrating core switching back to the 800 s hope datacenter to try and resolve the packet loss some customers were still experiencing. All traffic is now switching out of the old core as we go over the problem with Cisco Techs. At this time it appears a Distributed Forwarding module for the 10GE blade connecting the new core to the old datacenter is the culprit.

We appologize for any issues this may have caused you or your customers, but we do not expect any more network outages while techs replace the faulty device. If we encounter a similar problem in the future techs know to force the other DCs into direct routing mode rather than experiencing lag.
————– end of email ————-

We are sorry for this problem. Server is back normal now.

Thank you

twistedshells

Yang terhormat pelanggan twistedshells,

kami mengucapkan terima kasih atas kepercayaan Anda menggunakan twistedshells sebagai solusi shell dan hosting provider Anda. Kami sadar, bahwa banyak diantara pelanggan kami yang benar-benar masih baru dalam hal penggunaan shell hosting maupun hal lainnya yang berkaitan dengan penggunaan jasa kami.

Melihat kenyataan tersebut, kami memutuskan untuk membuat blog ini, yang akan diisi dengan update terbaru dari TwistedShells, Tips dan Tutorial serta beberapa hal yang kami yakini akan sangat membantu pelanggan kami dalam menggunakan jasa kami.

Silahkan memanfaatkan fasilitas blog kami ini, untuk menemukan solusi-solusi bagi permasalahan Anda. Tetapi, untuk prioritas support, tetap akan melalui billing portal kami.

Akhir kata, selamat mengunjungi blog kami ini untuk menemukan hal-hal terbaru serta solusi untuk Anda. Segala masukan, kritikan yang membangun akan sangat kami nantikan. Terima kasih

We had problem with our DNS resolver which given by our upstream impacted with one of our shell server (TS1). Most outgoing connection always aborted or time out, and incoming connection (SSH) to our TS1 server had been lagged. We addressed this problem and fixed it. We are sorry for this problem.
Status: TS1 – UP and working properly

Versi Bahasa:
Yang terhormat pelanggan setia,

Kami menghadapi masalah dengan DNS resolver yang diberikan oleh upstream kami yang berdampak terhadap salah satu server shell kami yaitu TS1. Anda akan mengalami masalah saat melakukan koneksi keluar server dan akses ke server TS1(SSH) dirasakan lambat. Masalah ini sudah kami temukan dan kami lakukan perbaikan. Kami mohon maaf atas masalah ini.
Status: TS1 – UP dan berjalan dengan baik.

Indonesia
Kami melakukan reboot server karena adanya kelemahan sistem yang baru ditemukan di FreeBSD.

Detail: http://security.freebsd.org/advisories/FreeBSD-SA-11:05.unix.asc

Kepada Pelanggan Yang Terhormat,

Telah terjadi Electricity Outage pada NOC kami hari Senin 21 Maret 2011 jam
22:30 – 02:00 (GMT +7).

Dimana, salah satu pelanggan kami sedang melakukan insatalasi perangkat pada
racknya dan terjadi arus pendek, yang mengakibatkan Panel kami terbakar dan
power blackout pada jaringan kami server Indonesia 202.67.13.170.

UPS kami terkena dampak yang cukup besar. Kami telah melakukan perbaikan dan
mengganti semua perangkat utama.

Mohon maaf jika Anda mengalami sedikit gangguan dalam koneksi internet Anda.

—– English Version ——

Dear Valued Customer,

Electricity Outage has occurred in our NOC on Monday, March 21, 2011 at
22:30 to 02:00 am (GMT +7).

Where, one of our customers are doing on device insatalasi
racknya and short circuit, causing fire and our Panel
power blackout on our network servers Indonesia 202.67.13.170.

Our UPS affected significantly. We have made improvements and
replace all the main devices.

We apologize if you experience a slight interruption in your internet connection.

Yth pelanggan,

server ts1.twistedshells.com sudah berjalan kembali dengan hardware baru. Berikut RFO dari kami;

Tanggal Down: 2 Maret 2011
Pukul Down: 07:00 GMT+7
Tanggal UP: 2 Maret 2011
Pukul UP: 14:00 GMT+7
Problem: Server down due to hardware failure
Solution: Mengganti server dengan hardware baru, dengan penambahan RAM dan peningkatan kekuatan prosesor

Kami mohon maaf atas kejadian ini.

Terima kasih

—– English Version —–

Dear customer,

ts1.twistedshells.com is running again with new hardware. Here RFO from us;

Down Date: March 2, 2011
Down Time: 07:00 GMT +7
UP Date: March 2, 2011
UP Time: 14:00 GMT +7
Problem: Server down due to hardware failures
Solution: Replace the server with new hardware, with the addition of RAM and processor power increase

We apologize for this incident.

Thank you

Kami mohon maaf atas kejadian ini.

Terima kasih

—– English Version —–
Dear Customer,
formal information from our data center, that we face hardware problems with our old server. For that, we’re installing a new server and will move the client data from the old server to new server.
Estimated workmanship 3 working days.

We apologize for this incident.

Thank you

Kami akan mengupdate informasi ini melalui blog dan website kami setelah mendapat informasi resmi dari upstream kami.

Terima kasih

—– English Version —–
Dear Customer,
we encountered an unexpected problem on the upstream side. Currently, servers and network is functioning properly.

We will update this information through the blog and our website after receiving official information from our upstream.

Thank you

kami menambahkan fitur baru yaitu instalasi bnc secara otomatis. Cukup ketik getbnc dan ikuti petunjuk yang ada maka BNC akan terinstall secara otomatis di account Anda.

Selamat mencoba

server TS1 sudah kembali UP dan sudah terupdate ke FreeBSD terbaru. Bagi akun yang belum up, mohon menginformasikan ke staff kami di channel #twistedshells. Terima kasih